Our Spa Etiquette

Keep in Touch Thai Massage and Spa would like to extend our warm welcome to all spa guests, accompanied by a set of guidelines and practices meticulously designed to cultivate an environment of respect and comfort for both our esteemed guests and dedicated staff. We kindly share the following spa etiquette recommendations:

1. Arrival Punctuality: As a gesture of courtesy, we kindly request that you arrive at least 15 minutes before your scheduled appointment. This brief interval allows for a seamless check-in process, an opportunity to don your provided robe, and a moment of relaxation in our tranquil spa lounges.
2. Electronic Device Courtesy: To maintain the serene ambiance within our sanctuary, we respectfully request that you power down or silence your mobile devices and other electronic companions before entering our spa premises.
3. Quiet Zone Etiquette: Our spa oasis features designated quiet zones and serene relaxation lounges. In these areas, we encourage the soft-spoken exchange of words or the embrace of silence to nurture an undisturbed sense of peace.
4. Apparel Consideration: For your comfort and to fully embrace the spa experience, we provide you with a plush robe and cozy slippers. To ensure an unhindered treatment process, we suggest removing any jewelry that may inhibit your relaxation. Please adhere to any specific dress code directives we may provide.
5. Open Communication: Our professional therapists eagerly await your arrival, and we encourage open communication. Please share your preferences, any pertinent medical information, allergies, or specific concerns with your therapist prior to the commencement of your treatment.
6. Personal Hygiene: In the interest of promoting a pristine environment, we kindly request that you shower before your scheduled treatment. To preserve the nuanced scents of our spa products, we recommend refraining from excessive use of perfumes or colognes.
7. Respect for Boundaries: Our spa adheres unwaveringly to a non-sexual atmosphere throughout all sessions. We implore you to refrain from any actions or comments that could be deemed inappropriate, as they will not be tolerated. Any such violations will lead to the immediate termination of the session.
8. Valuing Privacy: Rest assured, your privacy is of paramount importance. Our therapists are consummate professionals and will always respect your personal boundaries and maintain confidentiality.
9. Maintaining Tranquil Ambiance: We ask that you observe a considerate noise level when occupying common areas and treatment rooms. Please be mindful of fellow guests who seek relaxation and tranquility.
10. Moderation in Consumption: In the spirit of optimizing the benefits of your spa experience, we recommend moderate consumption of alcohol and caffeine. Excessive indulgence in these substances may diminish the therapeutic effects of our treatments, and.
11. Adherence to Spa Policies: Each spa may have unique rules and guidelines. We kindly request that you familiarize yourself with and adhere to the specific policies of our establishment to ensure an enjoyable experience for all guests.
12. Post-Treatment Serenity: After your treatment, we invite you to savor a few moments of post-treatment tranquility in our spa's designated areas. Delaying your return to your daily routine will allow you to fully absorb the benefits of your spa journey.

We sincerely appreciate your cooperation in preserving the harmonious ambiance of our spa and ensuring an exceptional experience for all who seek solace and rejuvenation within our sanctuary.

No, our non-registered massage therapy (non-RMT) spa services and treatments are not eligible for direct billing or ICBC insurance coverage. However, we do offer registered massage therapy performed by our registered massage therapists (RMT), although direct billing is not available for RMT services. We can provide you with a receipt that includes the RMT's registration number for your own insurance claim submission. For coverage of non-RMT services under other insurance policies, we recommend verifying with your insurance provider, and we can provide you with a receipt to facilitate your claiming process.

It's advisable to arrive at least 15 minutes before your scheduled treatment to complete paperwork and enjoy the spa's amenities.

Generally, you don't need to bring anything except yourself. However, if you have specific preferences (such as your own skincare products), feel free to ask in advance.

Most spas offer the option to choose a male or female therapist, depending on your comfort level.

You can communicate your preferences, concerns, and any medical conditions directly to your therapist before the treatment begins.

We have a 24-hour cancellation policy. If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance to avoid any cancellation fees.